Technical Support Writer

This role combines technical writing with hands-on customer support. You'll develop comprehensive documentation and guides while providing immediate assistance to users through live chat. It's a blend of creating resources and solving problems in real time across multiple platforms.

What you will be doing: Your day involves managing live chat conversations on web and social channels, answering customer questions, sharing product details, and letting people know about current promotions. You'll handle a range of inquiries while keeping communication clear and helpful.

Contract length: No fixed term

Rate: $35 per hour

Skills/background needed: You'll need a working device, such as a smartphone, tablet, or computer, to manage chat platforms and social accounts. The ability to work independently and adhere to clear instructions is critical. Expect to be available at least 5 hours per week, and a reliable internet connection is non-negotiable.

Hours per week: 5 - 40 hours a week

Location: Remote work online (United States preferred).

Demand for support specialists remains high across many sectors right now.

Ready to get started? Apply today using the form below.