Remote Social Media Support - Facebook (Fully Remote)

Chat support specialists are needed to join a growing team helping online retailers engage with customers through Facebook messaging. You can work from anywhere in the United States with just a computer and internet connection.

Your responsibilities will focus on reading and responding to customer messages across Facebook and similar platforms. Every day, you'll answer questions about products, share details about available items, direct people to purchase pages, and handle order-related inquiries as they come in. Since all communication happens through text, having strong writing skills is crucial for representing the business well.

You'll receive thorough training and continuous guidance to ensure you're equipped to provide quality customer service from your very first day. Work takes place entirely online through standard messaging applications like Facebook Messenger. The flexibility to set your own work location means you just need a reliable internet connection to get started.

As someone in this chat support role, your main focus will be keeping up with incoming customer messages. This means solving problems quickly, providing product links when helpful, and letting customers know about special deals and promotions they might want to hear about.

Rate: $35 per hour

Requirements: A functioning computer, phone, or tablet is essential along with dependable internet access. You should be comfortable communicating clearly in written English.

Skills/background needed: This opportunity welcomes newcomers with no previous experience required. Full training will be provided to help you succeed in this entry-level position.

Location: This is a completely remote position open to people throughout the United States.

The customer support field continues expanding, particularly for chat-based roles. If you're interested in starting soon, go ahead and apply right away.