Customer Support Representative (Remote / Chat / Entry Level)

Are you looking to launch your career in customer service? This entry-level position offers the perfect opportunity to develop your skills while helping customers get the support they need. You'll be the friendly voice behind the screen, tackling inquiries through email and live chat, building your product knowledge alongside experienced team members, and managing tasks like processing returns, handling new orders, and coordinating reorders. Administrative work rounds out your day, including order data entry, creating shipping labels, and managing sample requests.

What you will be doing: Real-time chat support will be your main focus, answering customer questions as they come in and troubleshooting common problems on the spot. You'll spend most of your time helping established customers work through returns, reorders, and account issues. The position includes full onboarding and training, so previous experience isn't necessary to perform well in this role.

Contract length: No fixed term

Rate: $35 per hour

Skills/background needed: A working device such as a smartphone, tablet, or computer to use chat platforms and web-based messaging tools. Ability to work independently without constant check-ins. Detail-oriented approach to following processes and standards. Minimum 5 hours weekly availability required. A dependable internet connection is mandatory.

Hours per week: 5 to 40 hours per week

Location: 100% remote opportunity for candidates in the United States. Live chat support specialists are in high demand across many industries and regions. Ready to get started right away? Submit your application now.